4 HOURS
ServiceNow For IT HelpDesk
ServiceNow courses provide comprehensive training in cloud-based IT service management (ITSM), platform administration, and development, ranging from ...
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1 students enrolled
Somali
28 Lessons
4 Hours of content
What You'll Learn
Configuring the Service Catalog and Knowledge Management articles for end-users.
Creating data visualizations and dashboards to track platform performance
Mastering the Next Experience UI, list filters, and form usage.
Managing incident, problem, and change lifecycles based on the ITIL framewo
Free personal sandboxes for hands-on practice are available via the ServiceNow Developer Site.
Course Description
ServiceNow courses provide comprehensive training in cloud-based IT service management (ITSM), platform administration, and development, ranging from beginner to Intermediate levels. Key topics include UI configuration, table administration, scripting (client/server-side), workflow automation, and ITIL framework integration.
Requirements
Comfort with web applications, browser navigation, and fundamental IT concepts.
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