BeginnerSomaliCertificate included

ServiceNow For IT HelpDesk

ServiceNow courses provide comprehensive training in cloud-based IT service management (ITSM), platform administration, and development, ranging from beginner to Intermediate levels. Key topics include UI configuration, table administration, scripting (client/server-side), workflow automation, and ITIL framework integration.

abdirizak.hersi

2 enrolled

3h 48m · 28 lessons

What you'll learn

Configuring the Service Catalog and Knowledge Management articles for end-users.
Creating data visualizations and dashboards to track platform performance
Mastering the Next Experience UI, list filters, and form usage.
Managing incident, problem, and change lifecycles based on the ITIL framewo

Total content

3 hours · 28 lessons

Module 01MODULE 01: SERVICENOW COURSE INTRODUCTION

4 lessons · 30m

01ServiceNow Course Introduction02:19
02ServiceNow Overview14:59
03ServiceNow Products04:43
04ServiceNow - Sign Up for Developer Account08:34

Module 02MODULE 02: INTERFACE, FORMS, LISTS, AND NAVIGATIONS

5 lessons · 42m

Module 03MODULE 03: MANAGING PEOPLE AND PERMISSIONS

7 lessons · 48m

Module 04MODULE 04: SELF-SERVICE AND USER PORTAL

5 lessons · 33m

Module 05MODULE 05: HELPDESK INCIDENT MANAGEMENT

5 lessons · 55m

Module 06MODULE 06: REPORTING, DASHBOARD, AND INSIGHTS

2 lessons · 18m

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